TERMS & CONDITIONS
CUSTOMER CARE
I Am Cook is committed to providing exceptional customer care and support. We believe in building strong relationships with our customers by addressing their queries promptly and effectively. Our customer care policy is designed to ensure that every interaction with us leaves you with a sense of confidence and trust.
WHOLESALE INQUIRIES
Interested in retailing our custom hand crafted bicycles? We welcome wholesale inquiries from retailers who share our passion for quality and craftsmanship. Reach out to us to explore how you can add our stunning products to your inventory and elevate your business to new heights.
PAYMENT METHODS
- Credit / Debit Cards
- PayPal
- Offline Payments
There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
TAXES
I Am Cook Bicycles shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Pennsylvania. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
WARRANTY
I Am Cook Bicycles warrants to the original retail purchaser that our frames are free from defects in material and workmanship for a period of 90 days for the original retail purchaser. This warranty is offered solely to the original retail purchaser, and is not transferable to subsequent purchasers. I Am Cook Bicycles' sole obligation under this warranty is to, at its discretion (a) repair the defect at no charge, (b) exchange the frame with a frame that is functionally equivalent to the original frame or (c) credit the original frame purchase price towards the purchase of a new frame. I Am Cook Bicycles must be notified in writing of any claim under this warranty within 30 days of discovering any defect. To the extent that any defect or failure is reasonably attributable to abuse, misuse, alteration, modification, accident, neglect, improper assembly, installation or maintenance or other abnormal, excessive or improper conditions or use, this warranty will be void. The duration of any implied warranty or condition of merchantability, fitness for a particular purpose or otherwise on any I Am Cook Bicycles frame shall be limited to the duration of the warranty as set out above. In no event shall I Am Cook Bicycles be liable for any loss, inconvenience or damage whether direct, incidental, consequential or otherwise, resulting from breach of any express or implied warranty or condition except as set forth herein.
COPYRIGHT & TRADEMARK NOTICE
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of I Am Cook Bicycles. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
PRIVACY & SAFETY
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address and phone number. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology. To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the I Am Cook Bicycles site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.